Shipping & Returns Policy for The Metal Studio
Welcome to The Metal Studio! We are thrilled to be a part of your home decor journey. Below are our detailed shipping and return policies to ensure a seamless experience for you. If you have any questions, feel free to contact us at [your email address].
Shipping Policy
Shipping Across India
We are proud to offer free express shipping across India. Your orders will be delivered through reliable courier services such as FedEx, DTDC, or similar trusted partners.
Order Processing Time
- Once your payment is confirmed, we process your order within 2-3 business days.
- Most deliveries are completed within 5-7 business days, depending on your location. However, delivery timelines may vary for remote areas.
Order Confirmation
- After placing your order, you will receive an order confirmation email.
- Once your order is dispatched, a shipping notification email with a tracking link will be sent. Please allow up to 24 hours for tracking information to update.
Delivery Attempts
- If a delivery attempt is missed, the courier will provide instructions to reschedule or pick up the parcel.
- Kindly ensure someone is available to receive the delivery at the address provided.
Shipping Delays
While we strive to meet our estimated delivery times, unexpected courier or weather-related delays may occur. We appreciate your understanding.
Return & Exchange Policy
We at The Metal Studio aim to ensure your complete satisfaction. Our return policy is as follows:
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order for items with manufacturing defects or damage during transit.
- Items must be in their original packaging, with all tags attached, and in unused, resalable condition.
- Custom-made products, including personalized nameplates or bespoke designs, are not eligible for returns or exchanges.
Return Process
- To initiate a return, please email us at [your email address] with your order details and photographs of the defective or damaged item.
- Once your return is approved, you will need to ship the item back to us at the provided address.
- Return shipping costs are to be borne by the customer. We recommend using a reliable courier service with tracking and insurance as we are not responsible for lost or damaged returns in transit.
Refunds
- Upon receiving and inspecting the returned item, we will process your refund within 7 business days.
- Refunds will be issued via your original payment method.
Important Notes
- Orders that are returned due to incorrect addresses, unavailability, or rejection by the customer are not eligible for refunds.
- Reshipping the item will incur additional charges, which must be paid by the customer.
For further assistance, please reach out to our customer support team at [your email address]. We are here to help!
Thank you for choosing The Metal Studio. We look forward to adding a touch of elegance to your space!